ChatwootAI-powered, open-source customer support platform
vs
TidioAI customer service, live chat and help desk in one platform
Comparison · Live Chat & AI Support · weekly run Nov 3
Chatwoot vs Tidio
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Tidio is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 29 versus 2.4 for Chatwoot, and ranks ahead in 100% of the answers that name both.
Choose Chatwoot if…
- You want a lower entry price ($19 vs $24.17)
- Per seat pricing suits your budget better than usage-based
- Free self-hosted option
- Best open-source option
Choose Tidio if…
- You want the brand AI engines rank higher (29 vs 2.4)
- AI answers describe it more positively (47% vs 22% positive)
- You need CCPA or EU-US DPF coverage
- You prefer a larger, established vendor (51–200 employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chatwoot | Tidio |
|---|---|---|
| Visibility score | 2.4% | 29% |
| Change vs last week | up+0.5% | down−1.5% |
| Rank in Live Chat & AI Support | #19 | #5 |
| Share of voice | 1% | 8.2% |
| Mentions this run | 5 | 41 |
| Positive in AI answers | 22% | 47% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chatwoot +0.5pp · Tidio −1.6000000000000014pp over 1 weekly runs.
Engine by engine
Tidio leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
ChatwootTidio
Head to head in AI answers
3 engine answers name both brands
0Chatwoot ranked higher
3Tidio ranked higher
| Prompt | Engine | Chatwoot | Tidio |
|---|---|---|---|
| Alternatives to the most popular live chat tool | ChatGPT | #9 | #4 |
| Official website of the top live chat tool vendors | ChatGPT | #15 | #4 |
| Official website of the top live chat tool vendors | Perplexity | #15 | #4 |
Features, pricing & fit
| Dimension | Chatwoot | Tidio |
|---|---|---|
| Pricing model | Per seat | Usage-based |
| Entry price | Free; paid from $19 per seat / mo | Free; paid from $24.17 / mo |
| Free plan | Yes | Yes |
| Deployment | Self-hosted or Chatwoot Cloud | Cloud |
| Integrations | — | 120+ |
| Compliance | SOC 2 Type II, GDPR | SOC 2 Type II, GDPR, CCPA, EU-US DPF |
| Support | Live chat on the website, Email hello@chatwoot.com | Email, Live chat, Dedicated Success Manager, Slack support |
| Founded | 2020 | 2013 |
| Headquarters | San Francisco, California, United States | San Francisco, California, United States |
| Employees | 11–50 | 51–200 |
| Funding | Seed · $2M raised | Series B · $27M raised |
| Best for | Support teams that want one inbox for chat, email and messaging, with the option to self-host. | Ecommerce stores and small to mid-sized businesses wanting AI-assisted chat support with a free starting plan |
Plans side by side
Chatwoot
Hacker$0agent/month
Startups$19agent/month
Business$39agent/month
Enterprise$99agent/month
Tidio
Free$0month
Starter$24.17month (billed annually)
Growth$49.17month starting (billed annually)
Plus$300month starting + monthly usage
PremiumCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Chatwoot
- Free self-hosted option
- Best open-source option
- Robust free plan with basic chat widgets
- Hosted free tier has usage limits
- Free plan limits agents, chat history, and advanced automations
Tidio
- Best for small businesses and e-commerce
- Strong user ratings and review volume
- Built-in AI chatbot (Lyro) and live chat automation
- Free plan and free trial available
- Affordable pricing with annual discount
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chatwoot vs Tidio”, https://slateindex.ai/compare/chatwoot-vs-tidio, data of Nov 3, 2026. Licence: CC BY 4.0.