ChatwootAI-powered, open-source customer support platform
vs
Yellow.aiAI Agents for CX and EX Automation
Comparison · Live Chat & AI Support · weekly run Nov 3
Chatwoot vs Yellow.ai
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Chatwoot is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 2.4 versus 0.3 for Yellow.ai.
Choose Chatwoot if…
- You want the brand AI engines rank higher (2.4 vs 0.3)
- AI answers describe it more positively (22% vs 0% positive)
- You need GDPR coverage
- Per seat pricing suits your budget better than usage-based
Choose Yellow.ai if…
- You need ISO/IEC 27001:2022 or ISO/IEC 27701:2019 or HIPAA or PCI-DSS v4.0.1 or CCPA coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- Usage-based pricing suits your budget better than per seat
- Strong for large-scale conversational AI and contact-center automation
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chatwoot | Yellow.ai |
|---|---|---|
| Visibility score | 2.4% | 0.3% |
| Change vs last week | up+0.5% | down−1.5% |
| Rank in Live Chat & AI Support | #19 | #40 |
| Share of voice | 1% | 0.2% |
| Mentions this run | 5 | 1 |
| Positive in AI answers | 22% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chatwoot +0.5pp · Yellow.ai −1.5pp over 1 weekly runs.
Engine by engine
Chatwoot leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
ChatwootYellow.ai
Head to head in AI answers
0 engine answers name both brands
0Chatwoot ranked higher
0Yellow.ai ranked higher
Features, pricing & fit
| Dimension | Chatwoot | Yellow.ai |
|---|---|---|
| Pricing model | Per seat | Usage-based |
| Entry price | Free; paid from $19 per seat / mo | Contact sales |
| Free plan | Yes | Yes |
| Deployment | Self-hosted or Chatwoot Cloud | — |
| Integrations | — | 150+ |
| Compliance | SOC 2 Type II, GDPR | ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 2 Type II, HIPAA, PCI-DSS v4.0.1, CCPA |
| Support | Live chat on the website, Email hello@chatwoot.com | — |
| Founded | 2020 | 2016 |
| Headquarters | San Francisco, California, United States | San Mateo, California, USA |
| Employees | 11–50 | 1,001–5,000 |
| Funding | Seed · $2M raised | Incubator/accelerator (Plug and Play Japan) · $102M raised |
| Best for | Support teams that want one inbox for chat, email and messaging, with the option to self-host. | Large enterprises in banking, healthcare, retail, utilities and travel that want to automate customer and employee service |
Plans side by side
Chatwoot
Hacker$0agent/month
Startups$19agent/month
Business$39agent/month
Enterprise$99agent/month
Pros and cons
Themes from the AI answers that mention each brand
Chatwoot
- Free self-hosted option
- Best open-source option
- Robust free plan with basic chat widgets
- Hosted free tier has usage limits
- Free plan limits agents, chat history, and advanced automations
Yellow.ai
- Strong for large-scale conversational AI and contact-center automation
- Deep multilingual support for global enterprises
- Well suited to global enterprise automation
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chatwoot vs Yellow.ai”, https://slateindex.ai/compare/chatwoot-vs-yellow-ai, data of Nov 3, 2026. Licence: CC BY 4.0.