CloudTalk vs Dialpad

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Dialpad is the stronger AI pick in Contact Center: it has a visibility score of 14.5 versus 11.5 for CloudTalk, and ranks ahead in 50% of the answers that name both.

Choose CloudTalk if…

AI answers describe it more positively (56% vs 45% positive)
You need ISO/IEC 27001 or GDPR or CCPA or HIPAA or PCI DSS coverage
Good for small teams and SMBs
CRM integration

Choose Dialpad if…

You want the brand AI engines rank higher (14.5 vs 11.5)
You need HIPAA-ready (Business Associate Agreement available) or GDPR (Data Processing Agreement available) or CSA STAR registry member or ISO 27001:2022 or ISO 27017:2015 or ISO 27018:2019 coverage
You prefer a larger, established vendor (1,001–5,000 employees)
Built-in AI tools such as real-time transcription, agent assist and coaching

AI visibility side by side

Latest weekly run · Nov 3

Metric	CloudTalk	Dialpad
Visibility score	11.5%	14.5%
Change vs last week	up+1.2%	up+4%
Rank in Contact Center	#14	#11
Share of voice	2.4%	3.9%
Mentions this run	16	22
Positive in AI answers	56%	45%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

CloudTalk +1.0999999999999996pp · Dialpad +4pp over 1 weekly runs.

Engine by engine

Dialpad leads on 1 of 3 engines

ChatGPT

14.4%

13.1%

AI Mode

16.1%

Perplexity

20.2%

14.3%

CloudTalkDialpad

Head to head in AI answers

8 engine answers name both brands

4CloudTalk ranked higher

4Dialpad ranked higher

Prompt	Engine	CloudTalk	Dialpad
How do I choose a contact center platform for a mid-market team?	Perplexity	#3	#8
Best contact center platform for startups	ChatGPT	#2	#3
Best contact center platform for startups	Perplexity	#4	#3
Most affordable contact center platform that is still reliable	Perplexity	#3	#2
Which contact center platform offers a free trial?	Perplexity	#3	#2
Which contact center platform has transparent pricing?	Perplexity	#2	#5
Which Contact Center tools offer annual discounts?	ChatGPT	#1	#6
Where can I sign up for a contact center platform?	ChatGPT	#4	#1

Features, pricing & fit

Dimension	CloudTalk	Dialpad
Pricing model	—	Per seat
Entry price	—	$15 per seat / mo
Free plan	—	No · 14-day trial
Deployment	Cloud-based	Cloud-based
Integrations	95+	—
Compliance	SOC 2 Type II, ISO/IEC 27001, GDPR, CCPA, HIPAA, PCI DSS	SOC 2 Type II, HIPAA-ready (Business Associate Agreement available), GDPR (Data Processing Agreement available), CSA STAR registry member, ISO 27001:2022, ISO 27017:2015, ISO 27018:2019
Support	Chat and email support, 24/7, included in all plans, Phone support on higher-tier plans	24/7 phone support on Advanced and Premium plans, Enterprise SLA on Premium plans, Help center at help.dialpad.com
Founded	2016	2011
Headquarters	Toronto, Ontario, Canada	San Ramon, California
Employees	201–500	1,001–5,000
Funding	Series B · $36M raised	Series F
Best for	Sales and support teams that want phone calls, outbound dialing and AI agents on the same numbers and queues.	Businesses that run customer support, sales, and team communications and want AI agents and human agents on one platform.