Crisp vs JivoChat
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Crisp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.9 versus 2.9 for JivoChat, and ranks ahead in 100% of the answers that name both.
Choose Crisp if…
- You want the brand AI engines rank higher (22.9 vs 2.9)
- You need more native integrations (100+ vs 50+)
- AI answers describe it more positively (57% vs 0% positive)
- Flat tiers pricing suits your budget better than per seat
Choose JivoChat if…
- You want a lower entry price ($28 vs $45)
- You prefer a larger, established vendor (51–200 employees)
- Per seat pricing suits your budget better than flat tiers
- Clearly advertised discounts
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Crisp | JivoChat |
|---|---|---|
| Visibility score | 22.9% | 2.9% |
| Change vs last week | down−1.4% | up+0.7% |
| Rank in Live Chat & AI Support | #7 | #18 |
| Share of voice | 6.6% | 0.9% |
| Mentions this run | 32 | 5 |
| Positive in AI answers | 57% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Crisp −1.4000000000000021pp · JivoChat +0.6999999999999997pp over 1 weekly runs.
Engine by engine
Crisp leads on 3 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | Crisp | JivoChat |
|---|---|---|---|
| Best live chat tool with AI features | Perplexity | #1 | #9 |
| Official website of the top live chat tool vendors | Perplexity | #6 | #10 |
Features, pricing & fit
| Dimension | Crisp | JivoChat |
|---|---|---|
| Pricing model | Flat tiers | Per seat |
| Entry price | Free; paid from $45 / mo | Free; paid from $28 per seat / mo |
| Free plan | Yes | Yes |
| Deployment | Hosted cloud software (SaaS) | Website widget with desktop, mobile and browser apps |
| Integrations | 100+ | 50+ |
| Support | Help center, Dedicated onboarding and personalized SLA on the Enterprise plan | — |
| Founded | 2015 | 2012 |
| Headquarters | Nantes, France | Vitória, Espírito Santo, Brazil |
| Employees | 11–50 | 51–200 |
| Funding | Bootstrapped | — |
| Best for | Small and medium-sized businesses looking for AI-powered omnichannel customer support software | Small and mid-size businesses that want live chat and social messaging in one inbox at a low price |
Plans side by side
Crisp
JivoChat
Pros and cons
Themes from the AI answers that mention each brand
Crisp
- Free plan for two seats
- Shared inbox for small teams
- Flat per-workspace pricing
- AI-powered support and ease of use
- Modern, clean interface
- Contact and automation limits on free tier
JivoChat
- Clearly advertised discounts
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Crisp vs JivoChat”, https://slateindex.ai/compare/crisp-vs-jivochat, data of Nov 3, 2026. Licence: CC BY 4.0.