Crisp vs LivePerson
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Crisp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.9 versus 1.5 for LivePerson, and ranks ahead in 100% of the answers that name both.
Choose Crisp if…
- You want the brand AI engines rank higher (22.9 vs 1.5)
- You want a free plan to start
- Free plan for two seats
- Shared inbox for small teams
Choose LivePerson if…
- AI answers describe it more positively (71% vs 57% positive)
- You need SOC 2 + HIPAA (SSAE 18) or ISO 27001 or PCI DSS 4.0 or GDPR or SOX or HIPAA via Business Associate Agreement or HITRUST coverage
- Enterprise-grade conversational AI and messaging for large corporations
- Strong compliance and governance for large-scale deployments
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Crisp | LivePerson |
|---|---|---|
| Visibility score | 22.9% | 1.5% |
| Change vs last week | down−1.4% | up+0.3% |
| Rank in Live Chat & AI Support | #7 | #25 |
| Share of voice | 6.6% | 0.9% |
| Mentions this run | 32 | 4 |
| Positive in AI answers | 57% | 71% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Crisp −1.4000000000000021pp · LivePerson +0.30000000000000004pp over 1 weekly runs.
Engine by engine
Crisp leads on 3 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | Crisp | LivePerson |
|---|---|---|---|
| Compare the leading Live Chat & AI Support platforms | Perplexity | #5 | #12 |
| Which Live Chat & AI Support vendors do analysts recommend? | Perplexity | #7 | #11 |
Features, pricing & fit
| Dimension | Crisp | LivePerson |
|---|---|---|
| Pricing model | Flat tiers | Flat tiers |
| Entry price | Free; paid from $45 / mo | Contact sales |
| Free plan | Yes | No |
| Deployment | Hosted cloud software (SaaS) | — |
| Integrations | 100+ | — |
| Compliance | — | SOC 2 + HIPAA (SSAE 18), ISO 27001, PCI DSS 4.0, GDPR, SOX, HIPAA via Business Associate Agreement, HITRUST |
| Support | Help center, Dedicated onboarding and personalized SLA on the Enterprise plan | Technical Support (Standard or Enhanced), Community, Pooled or Designated Customer Success Manager |
| Founded | 2015 | 1995 |
| Headquarters | Nantes, France | — |
| Employees | 11–50 | — |
| Funding | Bootstrapped | Post-IPO debt from Lynrock Lake LP · $42M raised |
| Best for | Small and medium-sized businesses looking for AI-powered omnichannel customer support software | Large enterprises running high-volume customer conversations across voice and messaging |
Plans side by side
Crisp
Pros and cons
Themes from the AI answers that mention each brand
Crisp
- Free plan for two seats
- Shared inbox for small teams
- Flat per-workspace pricing
- AI-powered support and ease of use
- Modern, clean interface
- Contact and automation limits on free tier
LivePerson
- Enterprise-grade conversational AI and messaging for large corporations
- Strong compliance and governance for large-scale deployments
- Messaging-first architecture across SMS, WhatsApp and web chat
- Deep sentiment analysis tools
- Suited to contact-center automation and multilingual support
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Crisp vs LivePerson”, https://slateindex.ai/compare/crisp-vs-liveperson, data of Nov 3, 2026. Licence: CC BY 4.0.