Crisp vs Yellow.ai
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Crisp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.9 versus 0.3 for Yellow.ai, and ranks ahead in 100% of the answers that name both.
Choose Crisp if…
- You want the brand AI engines rank higher (22.9 vs 0.3)
- AI answers describe it more positively (57% vs 0% positive)
- Flat tiers pricing suits your budget better than usage-based
- Free plan for two seats
Choose Yellow.ai if…
- You need more native integrations (150+ vs 100+)
- You need ISO/IEC 27001:2022 or ISO/IEC 27701:2019 or SOC 2 Type II or HIPAA or PCI-DSS v4.0.1 or CCPA coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- Usage-based pricing suits your budget better than flat tiers
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Crisp | Yellow.ai |
|---|---|---|
| Visibility score | 22.9% | 0.3% |
| Change vs last week | down−1.4% | down−1.5% |
| Rank in Live Chat & AI Support | #7 | #40 |
| Share of voice | 6.6% | 0.2% |
| Mentions this run | 32 | 1 |
| Positive in AI answers | 57% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Crisp −1.4000000000000021pp · Yellow.ai −1.5pp over 1 weekly runs.
Engine by engine
Crisp leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Crisp | Yellow.ai |
|---|---|---|---|
| Which Live Chat & AI Support vendors do analysts recommend? | Perplexity | #7 | #13 |
Features, pricing & fit
| Dimension | Crisp | Yellow.ai |
|---|---|---|
| Pricing model | Flat tiers | Usage-based |
| Entry price | Free; paid from $45 / mo | Contact sales |
| Free plan | Yes | Yes |
| Deployment | Hosted cloud software (SaaS) | — |
| Integrations | 100+ | 150+ |
| Compliance | — | ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 2 Type II, HIPAA, PCI-DSS v4.0.1, CCPA |
| Support | Help center, Dedicated onboarding and personalized SLA on the Enterprise plan | — |
| Founded | 2015 | 2016 |
| Headquarters | Nantes, France | San Mateo, California, USA |
| Employees | 11–50 | 1,001–5,000 |
| Funding | Bootstrapped | Incubator/accelerator (Plug and Play Japan) · $102M raised |
| Best for | Small and medium-sized businesses looking for AI-powered omnichannel customer support software | Large enterprises in banking, healthcare, retail, utilities and travel that want to automate customer and employee service |
Plans side by side
Crisp
Pros and cons
Themes from the AI answers that mention each brand
Crisp
- Free plan for two seats
- Shared inbox for small teams
- Flat per-workspace pricing
- AI-powered support and ease of use
- Modern, clean interface
- Contact and automation limits on free tier
Yellow.ai
- Strong for large-scale conversational AI and contact-center automation
- Deep multilingual support for global enterprises
- Well suited to global enterprise automation
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Crisp vs Yellow.ai”, https://slateindex.ai/compare/crisp-vs-yellow-ai, data of Nov 3, 2026. Licence: CC BY 4.0.