HiverThe agentic omnichannel customer service platform built for complex support.
vs
LiveAgentHelp desk and live chat with AI agents
Comparison · Help Desk · weekly run Nov 3
Hiver vs LiveAgent
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Help Desk: it has a visibility score of 4.6 versus 1.9 for Hiver, and ranks ahead in 100% of the answers that name both.
Choose Hiver if…
- You need more native integrations (1000+ vs 200+)
- You need SOC 2 Type II or ISO 27001 or CCPA or HIPAA coverage
- You prefer a larger, established vendor (201–500 employees)
- Turns shared Gmail and Outlook inboxes into collaborative help desks
Choose LiveAgent if…
- You want the brand AI engines rank higher (4.6 vs 1.9)
- You want a lower entry price ($15 vs $25)
- AI answers describe it more positively (39% vs 18% positive)
- Strong ticketing and help-desk depth
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Hiver | LiveAgent |
|---|---|---|
| Visibility score | 1.9% | 4.6% |
| Change vs last week | up+0.9% | no change0% |
| Rank in Help Desk | #22 | #13 |
| Share of voice | 0.8% | 1.7% |
| Mentions this run | 4 | 9 |
| Positive in AI answers | 18% | 39% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Hiver +0.9999999999999999pp · LiveAgent 0pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
HiverLiveAgent
Head to head in AI answers
1 engine answers name both brands
0Hiver ranked higher
1LiveAgent ranked higher
| Prompt | Engine | Hiver | LiveAgent |
|---|---|---|---|
| Official website of the top help desk platform vendors | ChatGPT | #17 | #13 |
Features, pricing & fit
| Dimension | Hiver | LiveAgent |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $25 per seat / mo | $15 per seat / mo |
| Free plan | No · 7-day trial | No · 30-day trial |
| Deployment | Cloud (SaaS); runs inside Gmail or as a standalone web application | Cloud only |
| Integrations | 1000+ | 200+ |
| Compliance | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA | GDPR |
| Support | 24/7 email support, 24/7 chat support, Free data migration | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) |
| Founded | 2011 | 2004 |
| Headquarters | San Jose, California, United States | Bratislava, Slovakia |
| Employees | 201–500 | 51–200 |
| Funding | Series B · $30M raised | Bootstrapped |
| Best for | Support teams handling complex, cross-team requests, including teams that work from Gmail | Small and growing support teams that want email, chat, phone and social in one inbox |
Plans side by side
Hiver
Growth$25user/month (billed annually; $35 monthly)
Pro$55user/month (billed annually; $65 monthly)
Elite$85user/month (billed annually; $95 monthly)
LiveAgent
Starter$15agent/month, billed monthly (offer; regular $19)
Team$26agent/month, billed monthly (offer; regular $35)
Business$44agent/month, billed monthly (offer; regular $59)
Enterprise$3,999month, flat fee, 80 agents included, billed monthly
Pros and cons
Themes from the AI answers that mention each brand
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Hiver vs LiveAgent”, https://slateindex.ai/compare/hiver-vs-liveagent, data of Nov 3, 2026. Licence: CC BY 4.0.