IntercomThe only helpdesk designed for the AI Agent era
vs
LiveAgentHelp desk and live chat with AI agents
Comparison · Live Chat & AI Support · weekly run Nov 3
Intercom vs LiveAgent
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Intercom is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 46.2 versus 8.5 for LiveAgent, and ranks ahead in 86% of the answers that name both.
Choose Intercom if…
- You want the brand AI engines rank higher (46.2 vs 8.5)
- You need more native integrations (450+ vs 200+)
- AI answers describe it more positively (41% vs 39% positive)
- You need SOC 2 Type II or ISO 27001 or ISO 42001 or ISO 27701 or AIUC-1 or CCPA coverage
Choose LiveAgent if…
- You want a lower entry price ($15 vs $29)
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Intercom | LiveAgent |
|---|---|---|
| Visibility score | 46.2% | 8.5% |
| Change vs last week | up+2% | down−1.5% |
| Rank in Live Chat & AI Support | #2 | #10 |
| Share of voice | 10.1% | 2.7% |
| Mentions this run | 48 | 14 |
| Positive in AI answers | 41% | 39% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Intercom +1.9000000000000057pp · LiveAgent −1.5999999999999996pp over 1 weekly runs.
Engine by engine
Intercom leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
IntercomLiveAgent
Head to head in AI answers
7 engine answers name both brands
6Intercom ranked higher
1LiveAgent ranked higher
| Prompt | Engine | Intercom | LiveAgent |
|---|---|---|---|
| Alternatives to the most popular live chat tool | ChatGPT | #1 | #10 |
| Alternatives to the most popular live chat tool | AI Mode | #1 | #7 |
| Alternatives to the most popular live chat tool | Perplexity | #3 | #7 |
| Which live chat tool offers a free trial? | ChatGPT | #3 | #5 |
| Which live chat tool offers a free trial? | Perplexity | #4 | #3 |
| Official website of the top live chat tool vendors | ChatGPT | #1 | #9 |
| Official website of the top live chat tool vendors | Perplexity | #2 | #11 |
Features, pricing & fit
| Dimension | Intercom | LiveAgent |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $29 per seat / mo | $15 per seat / mo |
| Free plan | No · 14-day trial | No · 30-day trial |
| Deployment | Cloud (SaaS), with US, EU and AU data hosting | Cloud only |
| Integrations | 450+ | 200+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 42001, ISO 27701, AIUC-1, GDPR, CCPA | GDPR |
| Support | — | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) |
| Founded | 2011 | 2004 |
| Headquarters | San Francisco, California, United States | Bratislava, Slovakia |
| Employees | 1,001–5,000 | 51–200 |
| Funding | Debt financing · $242M raised | Bootstrapped |
| Best for | Support teams from startups to large enterprises that want AI-first customer service with human agents and an AI agent in one system | Small and growing support teams that want email, chat, phone and social in one inbox |
Plans side by side
Intercom
Essential$29seat/mo
Advanced$85seat/mo
Expert$132seat/mo
Fin AI Agent (with existing helpdesk)$0.99Fin outcome
LiveAgent
Starter$15agent/month, billed monthly (offer; regular $19)
Team$26agent/month, billed monthly (offer; regular $35)
Business$44agent/month, billed monthly (offer; regular $59)
Enterprise$3,999month, flat fee, 80 agents included, billed monthly
Pros and cons
Themes from the AI answers that mention each brand
Intercom
- AI-first customer support with the Fin AI agent
- Strong for in-app messaging and product-led SaaS
- Unified conversation history for smooth handoffs to humans
- Lower per-seat cost when billed annually
- Praised as the best overall chat and AI experience
- Per-seat and usage-based AI charges can add up in cost
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Intercom vs LiveAgent”, https://slateindex.ai/compare/intercom-vs-liveagent, data of Nov 3, 2026. Licence: CC BY 4.0.