JivoChat vs LiveAgent
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 8.5 versus 2.9 for JivoChat, and ranks ahead in 0% of the answers that name both.
Choose JivoChat if…
- You want a free plan to start
- Clearly advertised discounts
Choose LiveAgent if…
- You want the brand AI engines rank higher (8.5 vs 2.9)
- You want a lower entry price ($15 vs $28)
- You need more native integrations (200+ vs 50+)
- AI answers describe it more positively (39% vs 0% positive)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | JivoChat | LiveAgent |
|---|---|---|
| Visibility score | 2.9% | 8.5% |
| Change vs last week | up+0.7% | down−1.5% |
| Rank in Live Chat & AI Support | #18 | #10 |
| Share of voice | 0.9% | 2.7% |
| Mentions this run | 5 | 14 |
| Positive in AI answers | 0% | 39% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
JivoChat +0.6999999999999997pp · LiveAgent −1.5999999999999996pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | JivoChat | LiveAgent |
|---|---|---|---|
| Official website of the top live chat tool vendors | Perplexity | #10 | #11 |
Features, pricing & fit
| Dimension | JivoChat | LiveAgent |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | Free; paid from $28 per seat / mo | $15 per seat / mo |
| Free plan | Yes | No · 30-day trial |
| Deployment | Website widget with desktop, mobile and browser apps | Cloud only |
| Integrations | 50+ | 200+ |
| Compliance | — | GDPR |
| Support | — | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) |
| Founded | 2012 | 2004 |
| Headquarters | Vitória, Espírito Santo, Brazil | Bratislava, Slovakia |
| Employees | 51–200 | 51–200 |
| Funding | — | Bootstrapped |
| Best for | Small and mid-size businesses that want live chat and social messaging in one inbox at a low price | Small and growing support teams that want email, chat, phone and social in one inbox |
Plans side by side
JivoChat
LiveAgent
Pros and cons
Themes from the AI answers that mention each brand
JivoChat
- Clearly advertised discounts
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “JivoChat vs LiveAgent”, https://slateindex.ai/compare/jivochat-vs-liveagent, data of Nov 3, 2026. Licence: CC BY 4.0.