JivoChat vs tawk.to

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

tawk.to is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 27.6 versus 2.9 for JivoChat, and ranks ahead in 100% of the answers that name both.

Choose JivoChat if…

Per seat pricing suits your budget better than flat tiers
Clearly advertised discounts

Choose tawk.to if…

You want the brand AI engines rank higher (27.6 vs 2.9)
AI answers describe it more positively (70% vs 0% positive)
You need EU-U.S. Data Privacy Framework or UK Extension to the EU-U.S. DPF or Swiss-U.S. Data Privacy Framework or ICO (UK) registration or GDPR compliance coverage
You prefer a larger, established vendor (201–500 employees)

AI visibility side by side

Latest weekly run · Nov 3

Metric	JivoChat	tawk.to
Visibility score	2.9%	27.6%
Change vs last week	up+0.7%	down−4.3%
Rank in Live Chat & AI Support	#18	#6
Share of voice	0.9%	7.1%
Mentions this run	5	34
Positive in AI answers	0%	70%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

JivoChat +0.6999999999999997pp · tawk.to −4.299999999999997pp over 1 weekly runs.

Engine by engine

tawk.to leads on 3 of 3 engines

ChatGPT

25.6%

AI Mode

29.4%

Perplexity

8.7%

27.8%

JivoChattawk.to

Head to head in AI answers

3 engine answers name both brands

0JivoChat ranked higher

3tawk.to ranked higher

Prompt	Engine	JivoChat	tawk.to
Best live chat tool with AI features	Perplexity	#9	#5
Official website of the top live chat tool vendors	Perplexity	#10	#5
Who makes the most used live chat tool?	Perplexity	#5	#1

Features, pricing & fit

Dimension	JivoChat	tawk.to
Pricing model	Per seat	Flat tiers
Entry price	Free; paid from $28 per seat / mo	Contact sales
Free plan	Yes	Yes
Deployment	Website widget with desktop, mobile and browser apps	—
Integrations	50+	50+
Compliance	—	EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. DPF, Swiss-U.S. Data Privacy Framework, ICO (UK) registration, GDPR compliance
Support	—	24x7-365 live support, Help Center at help.tawk.to, Email support@tawk.to
Founded	2012	2012
Headquarters	Vitória, Espírito Santo, Brazil	Las Vegas, Nevada, US
Employees	51–200	201–500
Funding	—	Series B
Best for	Small and mid-size businesses that want live chat and social messaging in one inbox at a low price	Businesses of any size that want free live chat with unlimited team members and no per-seat fees.