LivePerson vs tawk.to

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

tawk.to is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 27.6 versus 1.5 for LivePerson, and ranks ahead in 100% of the answers that name both.

Choose LivePerson if…

AI answers describe it more positively (71% vs 70% positive)
You need SOC 2 + HIPAA (SSAE 18) or ISO 27001 or PCI DSS 4.0 or GDPR or SOX or HIPAA via Business Associate Agreement or HITRUST coverage
Enterprise-grade conversational AI and messaging for large corporations
Strong compliance and governance for large-scale deployments

Choose tawk.to if…

You want the brand AI engines rank higher (27.6 vs 1.5)
You want a free plan to start
You need EU-U.S. Data Privacy Framework or UK Extension to the EU-U.S. DPF or Swiss-U.S. Data Privacy Framework or ICO (UK) registration or GDPR compliance coverage
Completely free core live chat

AI visibility side by side

Latest weekly run · Nov 3

Metric	LivePerson	tawk.to
Visibility score	1.5%	27.6%
Change vs last week	up+0.3%	down−4.3%
Rank in Live Chat & AI Support	#25	#6
Share of voice	0.9%	7.1%
Mentions this run	4	34
Positive in AI answers	71%	70%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

LivePerson +0.30000000000000004pp · tawk.to −4.299999999999997pp over 1 weekly runs.

Engine by engine

tawk.to leads on 3 of 3 engines

ChatGPT

25.6%

AI Mode

2.6%

29.4%

Perplexity

1.9%

27.8%

LivePersontawk.to

Head to head in AI answers

3 engine answers name both brands

0LivePerson ranked higher

3tawk.to ranked higher

Prompt	Engine	LivePerson	tawk.to
Compare the leading Live Chat & AI Support platforms	Perplexity	#12	#9
Which Live Chat & AI Support vendors do analysts recommend?	Perplexity	#11	#9
Official website of the top live chat tool vendors	AI Mode	#8	#7

Features, pricing & fit

Dimension	LivePerson	tawk.to
Pricing model	Flat tiers	Flat tiers
Entry price	Contact sales	Contact sales
Free plan	No	Yes
Integrations	—	50+
Compliance	SOC 2 + HIPAA (SSAE 18), ISO 27001, PCI DSS 4.0, GDPR, SOX, HIPAA via Business Associate Agreement, HITRUST	EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. DPF, Swiss-U.S. Data Privacy Framework, ICO (UK) registration, GDPR compliance
Support	Technical Support (Standard or Enhanced), Community, Pooled or Designated Customer Success Manager	24x7-365 live support, Help Center at help.tawk.to, Email support@tawk.to
Founded	1995	2012
Headquarters	—	Las Vegas, Nevada, US
Employees	—	201–500
Funding	Post-IPO debt from Lynrock Lake LP · $42M raised	Series B
Best for	Large enterprises running high-volume customer conversations across voice and messaging	Businesses of any size that want free live chat with unlimited team members and no per-seat fees.