LivePerson vs Yellow.ai
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LivePerson is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 1.5 versus 0.3 for Yellow.ai, and ranks ahead in 100% of the answers that name both.
Choose LivePerson if…
- You want the brand AI engines rank higher (1.5 vs 0.3)
- AI answers describe it more positively (71% vs 0% positive)
- You need SOC 2 + HIPAA (SSAE 18) or ISO 27001 or PCI DSS 4.0 or GDPR or SOX or HIPAA via Business Associate Agreement or HITRUST coverage
- Flat tiers pricing suits your budget better than usage-based
Choose Yellow.ai if…
- You want a free plan to start
- You need ISO/IEC 27001:2022 or ISO/IEC 27701:2019 or SOC 2 Type II or HIPAA or PCI-DSS v4.0.1 or CCPA coverage
- Usage-based pricing suits your budget better than flat tiers
- Strong for large-scale conversational AI and contact-center automation
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LivePerson | Yellow.ai |
|---|---|---|
| Visibility score | 1.5% | 0.3% |
| Change vs last week | up+0.3% | down−1.5% |
| Rank in Live Chat & AI Support | #25 | #40 |
| Share of voice | 0.9% | 0.2% |
| Mentions this run | 4 | 1 |
| Positive in AI answers | 71% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LivePerson +0.30000000000000004pp · Yellow.ai −1.5pp over 1 weekly runs.
Engine by engine
LivePerson leads on 2 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | LivePerson | Yellow.ai |
|---|---|---|---|
| Which Live Chat & AI Support vendors do analysts recommend? | Perplexity | #11 | #13 |
Features, pricing & fit
| Dimension | LivePerson | Yellow.ai |
|---|---|---|
| Pricing model | Flat tiers | Usage-based |
| Entry price | Contact sales | Contact sales |
| Free plan | No | Yes |
| Integrations | — | 150+ |
| Compliance | SOC 2 + HIPAA (SSAE 18), ISO 27001, PCI DSS 4.0, GDPR, SOX, HIPAA via Business Associate Agreement, HITRUST | ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 2 Type II, HIPAA, PCI-DSS v4.0.1, CCPA |
| Support | Technical Support (Standard or Enhanced), Community, Pooled or Designated Customer Success Manager | — |
| Founded | 1995 | 2016 |
| Headquarters | — | San Mateo, California, USA |
| Employees | — | 1,001–5,000 |
| Funding | Post-IPO debt from Lynrock Lake LP · $42M raised | Incubator/accelerator (Plug and Play Japan) · $102M raised |
| Best for | Large enterprises running high-volume customer conversations across voice and messaging | Large enterprises in banking, healthcare, retail, utilities and travel that want to automate customer and employee service |
Plans side by side
Pros and cons
Themes from the AI answers that mention each brand
LivePerson
- Enterprise-grade conversational AI and messaging for large corporations
- Strong compliance and governance for large-scale deployments
- Messaging-first architecture across SMS, WhatsApp and web chat
- Deep sentiment analysis tools
- Suited to contact-center automation and multilingual support
Yellow.ai
- Strong for large-scale conversational AI and contact-center automation
- Deep multilingual support for global enterprises
- Well suited to global enterprise automation
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LivePerson vs Yellow.ai”, https://slateindex.ai/compare/liveperson-vs-yellow-ai, data of Nov 3, 2026. Licence: CC BY 4.0.