Chatwoot vs JivoChat
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
JivoChat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 2.9 versus 2.4 for Chatwoot, and ranks ahead in 100% of the answers that name both.
Choose Chatwoot if…
- You want a lower entry price ($19 vs $28)
- AI answers describe it more positively (22% vs 0% positive)
- You need SOC 2 Type II or GDPR coverage
- Free self-hosted option
Choose JivoChat if…
- You want the brand AI engines rank higher (2.9 vs 2.4)
- You prefer a larger, established vendor (51–200 employees)
- Clearly advertised discounts
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chatwoot | JivoChat |
|---|---|---|
| Visibility score | 2.4% | 2.9% |
| Change vs last week | up+0.5% | up+0.7% |
| Rank in Live Chat & AI Support | #19 | #18 |
| Share of voice | 1% | 0.9% |
| Mentions this run | 5 | 5 |
| Positive in AI answers | 22% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chatwoot +0.5pp · JivoChat +0.6999999999999997pp over 1 weekly runs.
Engine by engine
JivoChat leads on 1 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Chatwoot | JivoChat |
|---|---|---|---|
| Official website of the top live chat tool vendors | Perplexity | #15 | #10 |
Features, pricing & fit
| Dimension | Chatwoot | JivoChat |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | Free; paid from $19 per seat / mo | Free; paid from $28 per seat / mo |
| Free plan | Yes | Yes |
| Deployment | Self-hosted or Chatwoot Cloud | Website widget with desktop, mobile and browser apps |
| Integrations | — | 50+ |
| Compliance | SOC 2 Type II, GDPR | — |
| Support | Live chat on the website, Email hello@chatwoot.com | — |
| Founded | 2020 | 2012 |
| Headquarters | San Francisco, California, United States | Vitória, Espírito Santo, Brazil |
| Employees | 11–50 | 51–200 |
| Funding | Seed · $2M raised | — |
| Best for | Support teams that want one inbox for chat, email and messaging, with the option to self-host. | Small and mid-size businesses that want live chat and social messaging in one inbox at a low price |
Plans side by side
Chatwoot
JivoChat
Pros and cons
Themes from the AI answers that mention each brand
Chatwoot
- Free self-hosted option
- Best open-source option
- Robust free plan with basic chat widgets
- Hosted free tier has usage limits
- Free plan limits agents, chat history, and advanced automations
JivoChat
- Clearly advertised discounts
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chatwoot vs JivoChat”, https://slateindex.ai/compare/chatwoot-vs-jivochat, data of Nov 3, 2026. Licence: CC BY 4.0.