Dialpad vs Nextiva

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Nextiva is the stronger AI pick in Contact Center: it has a visibility score of 15.7 versus 14.5 for Dialpad, and ranks ahead in 30% of the answers that name both.

Choose Dialpad if…

AI answers describe it more positively (45% vs 40% positive)
You need SOC 2 Type II or HIPAA-ready (Business Associate Agreement available) or GDPR (Data Processing Agreement available) or CSA STAR registry member or ISO 27001:2022 or ISO 27017:2015 or ISO 27018:2019 coverage
Built-in AI tools such as real-time transcription, agent assist and coaching
Budget-friendly entry pricing for business calling and contact center plans

Choose Nextiva if…

You want the brand AI engines rank higher (15.7 vs 14.5)
You need SOC 2 or ISO/IEC 27001 or HIPAA or PCI DSS coverage
Unified communications plus contact center in one platform
Strong uptime reliability (99.999% framework)

AI visibility side by side

Latest weekly run · Nov 3

Metric	Dialpad	Nextiva
Visibility score	14.5%	15.7%
Change vs last week	up+4%	up+1.6%
Rank in Contact Center	#11	#9
Share of voice	3.9%	4.5%
Mentions this run	22	28
Positive in AI answers	45%	40%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Dialpad +4pp · Nextiva +1.5999999999999996pp over 1 weekly runs.

Engine by engine

Nextiva leads on 1 of 3 engines

ChatGPT

13.1%

8.1%

AI Mode

16.1%

6.8%

Perplexity

14.3%

32%

DialpadNextiva

Head to head in AI answers

10 engine answers name both brands

7Dialpad ranked higher

3Nextiva ranked higher

Prompt	Engine	Dialpad	Nextiva
How do I choose a contact center platform for a mid-market team?	Perplexity	#8	#2
What should a contact center platform integrate with?	Perplexity	#12	#11
What are the best Contact Center tools in 2026?	AI Mode	#5	#6
Best contact center platform for startups	Perplexity	#3	#6
Most affordable contact center platform that is still reliable	Perplexity	#2	#1
Which contact center platform offers a free trial?	Perplexity	#2	#7
Which contact center platform has transparent pricing?	Perplexity	#5	#6
Official website of the top contact center platform vendors	ChatGPT	#10	#21
Official website of the top contact center platform vendors	AI Mode	#6	#7
Where can I sign up for a contact center platform?	AI Mode	#1	#2

Features, pricing & fit

Dimension	Dialpad	Nextiva
Pricing model	Per seat	Per seat
Entry price	$15 per seat / mo	$15 per seat / mo
Free plan	No · 14-day trial	No
Deployment	Cloud-based	Cloud
Integrations	—	36+
Compliance	SOC 2 Type II, HIPAA-ready (Business Associate Agreement available), GDPR (Data Processing Agreement available), CSA STAR registry member, ISO 27001:2022, ISO 27017:2015, ISO 27018:2019	SOC 2, ISO/IEC 27001, HIPAA, PCI DSS
Support	24/7 phone support on Advanced and Premium plans, Enterprise SLA on Premium plans, Help center at help.dialpad.com	24/7 phone support, 24/7 chat support, 24/7 email support, Help Center
Founded	2011	2008
Headquarters	San Ramon, California	Scottsdale, Arizona, USA
Employees	1,001–5,000	1,001–5,000
Funding	Series F	First external funding round (Goldman Sachs Asset Management) · $200M raised
Best for	Businesses that run customer support, sales, and team communications and want AI agents and human agents on one platform.	Businesses from startups to enterprises that want phone service, contact center and AI customer conversations in one platform.