Freshworks vs tawk.to
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
tawk.to is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 27.6 versus 22.1 for Freshworks, and ranks ahead in 50% of the answers that name both.
Choose Freshworks if…
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
- Free tier or free trial available
Choose tawk.to if…
- You want the brand AI engines rank higher (27.6 vs 22.1)
- AI answers describe it more positively (70% vs 26% positive)
- You need EU-U.S. Data Privacy Framework or UK Extension to the EU-U.S. DPF or Swiss-U.S. Data Privacy Framework or ICO (UK) registration or GDPR compliance coverage
- Completely free core live chat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | tawk.to |
|---|---|---|
| Visibility score | 22.1% | 27.6% |
| Change vs last week | down−0.3% | down−4.3% |
| Rank in Live Chat & AI Support | #8 | #6 |
| Share of voice | 7.1% | 7.1% |
| Mentions this run | 34 | 34 |
| Positive in AI answers | 26% | 70% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks −0.29999999999999716pp · tawk.to −4.299999999999997pp over 1 weekly runs.
Engine by engine
tawk.to leads on 3 of 3 engines
Head to head in AI answers
16 engine answers name both brands
| Prompt | Engine | Freshworks | tawk.to |
|---|---|---|---|
| What are the best Live Chat & AI Support tools in 2026? | Perplexity | #8 | #6 |
| Best live chat tool for startups | ChatGPT | #5 | #6 |
| Best live chat tool for startups | Perplexity | #4 | #7 |
| Compare the leading Live Chat & AI Support platforms | Perplexity | #3 | #9 |
| Alternatives to the most popular live chat tool | ChatGPT | #5 | #6 |
| Alternatives to the most popular live chat tool | Perplexity | #10 | #4 |
| Most affordable live chat tool that is still reliable | Perplexity | #2 | #1 |
| Which Live Chat & AI Support vendors do analysts recommend? | Perplexity | #5 | #9 |
| Is there a free live chat tool for small teams? | AI Mode | #3 | #1 |
| Is there a free live chat tool for small teams? | Perplexity | #2 | #1 |
| Which live chat tool has transparent pricing? | ChatGPT | #4 | #5 |
| Which live chat tool has transparent pricing? | AI Mode | #3 | #2 |
Features, pricing & fit
| Dimension | Freshworks | tawk.to |
|---|---|---|
| Pricing model | — | Flat tiers |
| Entry price | — | Contact sales |
| Free plan | — | Yes |
| Deployment | Cloud | — |
| Integrations | — | 50+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. DPF, Swiss-U.S. Data Privacy Framework, ICO (UK) registration, GDPR compliance |
| Support | — | 24x7-365 live support, Help Center at help.tawk.to, Email support@tawk.to |
| Founded | 2010 | 2012 |
| Headquarters | San Mateo, California, United States | Las Vegas, Nevada, US |
| Employees | 5,000+ | 201–500 |
| Funding | IPO | Series B |
| Best for | — | Businesses of any size that want free live chat with unlimited team members and no per-seat fees. |
Plans side by side
Freshworks
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
tawk.to
- Completely free core live chat
- Unlimited agents and chats on free tier
- Widely used, high-volume live chat tool
- Good value for budget-conscious small teams
- Highly rated by users on review sites
- Tawk.to branding on widget unless paid
- Limited advanced automation and reporting on free plan
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs tawk.to”, https://slateindex.ai/compare/freshworks-vs-tawk-to, data of Nov 3, 2026. Licence: CC BY 4.0.