HubSpotThe agentic customer platform to scale your business.
vs
LiveAgentHelp desk and live chat with AI agents
Comparison · Live Chat & AI Support · weekly run Nov 3
HubSpot vs LiveAgent
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
HubSpot is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 33.1 versus 8.5 for LiveAgent, and ranks ahead in 83% of the answers that name both.
Choose HubSpot if…
- You want the brand AI engines rank higher (33.1 vs 8.5)
- You want a free plan to start
- You need more native integrations (2000+ vs 200+)
- You need SOC 2 Type II or SOC 3 coverage
Choose LiveAgent if…
- AI answers describe it more positively (39% vs 35% positive)
- You need GDPR coverage
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | HubSpot | LiveAgent |
|---|---|---|
| Visibility score | 33.1% | 8.5% |
| Change vs last week | down−3.8% | down−1.5% |
| Rank in Live Chat & AI Support | #4 | #10 |
| Share of voice | 9.5% | 2.7% |
| Mentions this run | 45 | 14 |
| Positive in AI answers | 35% | 39% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
HubSpot −3.8999999999999986pp · LiveAgent −1.5999999999999996pp over 1 weekly runs.
Engine by engine
HubSpot leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
HubSpotLiveAgent
Head to head in AI answers
6 engine answers name both brands
5HubSpot ranked higher
1LiveAgent ranked higher
| Prompt | Engine | HubSpot | LiveAgent |
|---|---|---|---|
| Alternatives to the most popular live chat tool | ChatGPT | #8 | #10 |
| Alternatives to the most popular live chat tool | AI Mode | #6 | #7 |
| Which live chat tool offers a free trial? | AI Mode | #8 | #5 |
| Is there a free live chat tool for small teams? | Perplexity | #3 | #6 |
| Official website of the top live chat tool vendors | ChatGPT | #5 | #9 |
| Official website of the top live chat tool vendors | Perplexity | #7 | #11 |
Features, pricing & fit
| Dimension | HubSpot | LiveAgent |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | Free; paid from $7 per seat / mo | $15 per seat / mo |
| Free plan | Yes | No · 30-day trial |
| Onboarding fee | $3,000 | — |
| Deployment | Cloud | Cloud only |
| Integrations | 2000+ | 200+ |
| Compliance | SOC 2 Type II, SOC 3 | GDPR |
| Support | Phone | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) |
| Founded | 2006 | 2004 |
| Headquarters | Cambridge, Massachusetts, United States | Bratislava, Slovakia |
| Employees | 5,000+ | 51–200 |
| Funding | Corporate round | Bootstrapped |
| Best for | Startups, small and mid-sized businesses and enterprises wanting marketing, sales and service on one CRM. | Small and growing support teams that want email, chat, phone and social in one inbox |
Plans side by side
HubSpot
Free$0month
Starter$7month per seat (promotional, new customers; $20/mo/seat standard)
Professional$800month, includes 3 Core Seats (annual commitment; $890/mo)
Enterprise$3,600month, includes 5 Core Seats
LiveAgent
Starter$15agent/month, billed monthly (offer; regular $19)
Team$26agent/month, billed monthly (offer; regular $35)
Business$44agent/month, billed monthly (offer; regular $59)
Enterprise$3,999month, flat fee, 80 agents included, billed monthly
Pros and cons
Themes from the AI answers that mention each brand
HubSpot
- intuitive, user-friendly interface
- generous free tier
- all-in-one CRM and marketing platform
- tight CRM integration for live chat and service
- good fit for startups and small businesses
- higher-tier costs and onboarding fees
- higher month-to-month pricing than annual plans
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “HubSpot vs LiveAgent”, https://slateindex.ai/compare/hubspot-vs-liveagent, data of Nov 3, 2026. Licence: CC BY 4.0.