Intercom vs tawk.to

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Intercom is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 46.2 versus 27.6 for tawk.to, and ranks ahead in 76% of the answers that name both.

Choose Intercom if…

You want the brand AI engines rank higher (46.2 vs 27.6)
You need more native integrations (450+ vs 50+)
You need SOC 2 Type II or ISO 27001 or ISO 42001 or ISO 27701 or AIUC-1 or GDPR or CCPA coverage
You prefer a larger, established vendor (1,001–5,000 employees)

Choose tawk.to if…

You want a free plan to start
AI answers describe it more positively (70% vs 41% positive)
You need EU-U.S. Data Privacy Framework or UK Extension to the EU-U.S. DPF or Swiss-U.S. Data Privacy Framework or ICO (UK) registration or GDPR compliance coverage
Flat tiers pricing suits your budget better than per seat

AI visibility side by side

Latest weekly run · Nov 3

Metric	Intercom	tawk.to
Visibility score	46.2%	27.6%
Change vs last week	up+2%	down−4.3%
Rank in Live Chat & AI Support	#2	#6
Share of voice	10.1%	7.1%
Mentions this run	48	34
Positive in AI answers	41%	70%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Intercom +1.9000000000000057pp · tawk.to −4.299999999999997pp over 1 weekly runs.

Engine by engine

Intercom leads on 3 of 3 engines

ChatGPT

61.1%

25.6%

AI Mode

41.5%

29.4%

Perplexity

36.1%

27.8%

Intercomtawk.to

Head to head in AI answers

17 engine answers name both brands

13Intercom ranked higher

4tawk.to ranked higher

Prompt	Engine	Intercom	tawk.to
What are the best Live Chat & AI Support tools in 2026?	Perplexity	#1	#6
Best live chat tool for startups	ChatGPT	#2	#6
Best live chat tool for startups	Perplexity	#2	#7
Which live chat tool has the best reviews?	AI Mode	#3	#5
Compare the leading Live Chat & AI Support platforms	Perplexity	#1	#9
Alternatives to the most popular live chat tool	ChatGPT	#1	#6
Alternatives to the most popular live chat tool	AI Mode	#1	#5
Alternatives to the most popular live chat tool	Perplexity	#3	#4
Best live chat tool with AI features	Perplexity	#2	#5
Which Live Chat & AI Support vendors do analysts recommend?	Perplexity	#1	#9
How much does a live chat tool cost per month?	ChatGPT	#6	#1
Which live chat tool has transparent pricing?	ChatGPT	#6	#5

Features, pricing & fit

Dimension	Intercom	tawk.to
Pricing model	Per seat	Flat tiers
Entry price	$29 per seat / mo	Contact sales
Free plan	No · 14-day trial	Yes
Deployment	Cloud (SaaS), with US, EU and AU data hosting	—
Integrations	450+	50+
Compliance	SOC 2 Type II, ISO 27001, ISO 42001, ISO 27701, AIUC-1, GDPR, CCPA	EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. DPF, Swiss-U.S. Data Privacy Framework, ICO (UK) registration, GDPR compliance
Support	—	24x7-365 live support, Help Center at help.tawk.to, Email support@tawk.to
Founded	2011	2012
Headquarters	San Francisco, California, United States	Las Vegas, Nevada, US
Employees	1,001–5,000	201–500
Funding	Debt financing · $242M raised	Series B
Best for	Support teams from startups to large enterprises that want AI-first customer service with human agents and an AI agent in one system	Businesses of any size that want free live chat with unlimited team members and no per-seat fees.