Olark vs tawk.to

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

tawk.to is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 27.6 versus 3.6 for Olark, and ranks ahead in 60% of the answers that name both.

Choose Olark if…

You need B Corp certified coverage
Per seat pricing suits your budget better than flat tiers
Straightforward 14-day free trial
Recommended as a simple alternative

Choose tawk.to if…

You want the brand AI engines rank higher (27.6 vs 3.6)
You want a free plan to start
AI answers describe it more positively (70% vs 8% positive)
You need EU-U.S. Data Privacy Framework or UK Extension to the EU-U.S. DPF or Swiss-U.S. Data Privacy Framework or ICO (UK) registration or GDPR compliance coverage

AI visibility side by side

Latest weekly run · Nov 3

Metric	Olark	tawk.to
Visibility score	3.6%	27.6%
Change vs last week	up+1.3%	down−4.3%
Rank in Live Chat & AI Support	#17	#6
Share of voice	1.4%	7.1%
Mentions this run	7	34
Positive in AI answers	8%	70%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Olark +1.2000000000000002pp · tawk.to −4.299999999999997pp over 1 weekly runs.

Engine by engine

tawk.to leads on 3 of 3 engines

ChatGPT

2.2%

25.6%

AI Mode

29.4%

Perplexity

6.7%

27.8%

Olarktawk.to

Head to head in AI answers

5 engine answers name both brands

2Olark ranked higher

3tawk.to ranked higher

Prompt	Engine	Olark	tawk.to
Alternatives to the most popular live chat tool	Perplexity	#11	#4
Which live chat tool offers a free trial?	AI Mode	#4	#6
Which live chat tool has transparent pricing?	Perplexity	#2	#5
Official website of the top live chat tool vendors	ChatGPT	#11	#7
Official website of the top live chat tool vendors	Perplexity	#14	#5

Features, pricing & fit

Dimension	Olark	tawk.to
Pricing model	Per seat	Flat tiers
Entry price	$29 per seat / mo	Contact sales
Free plan	No · 14-day trial	Yes
Integrations	—	50+
Compliance	B Corp certified	EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. DPF, Swiss-U.S. Data Privacy Framework, ICO (UK) registration, GDPR compliance
Support	Live chat with a real person, White glove support and account management on the AI plan	24x7-365 live support, Help Center at help.tawk.to, Email support@tawk.to
Founded	2008	2012
Headquarters	Ann Arbor, Michigan, United States	Las Vegas, Nevada, US
Employees	11–50	201–500
Funding	Angel · $0M raised	Series B
Best for	Marketers running their own website funnel who want an AI agent that hands off to human staff	Businesses of any size that want free live chat with unlimited team members and no per-seat fees.