CrispThe AI customer support platform for every business
vs
OlarkMore than a chatbot, an AI agent that works your marketing funnel 24/7
Comparison · Live Chat & AI Support · weekly run Nov 3
Crisp vs Olark
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Crisp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.9 versus 3.6 for Olark, and ranks ahead in 60% of the answers that name both.
Choose Crisp if…
- You want the brand AI engines rank higher (22.9 vs 3.6)
- You want a free plan to start
- AI answers describe it more positively (57% vs 8% positive)
- Flat tiers pricing suits your budget better than per seat
Choose Olark if…
- You want a lower entry price ($29 vs $45)
- You need B Corp certified coverage
- Per seat pricing suits your budget better than flat tiers
- Straightforward 14-day free trial
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Crisp | Olark |
|---|---|---|
| Visibility score | 22.9% | 3.6% |
| Change vs last week | down−1.4% | up+1.3% |
| Rank in Live Chat & AI Support | #7 | #17 |
| Share of voice | 6.6% | 1.4% |
| Mentions this run | 32 | 7 |
| Positive in AI answers | 57% | 8% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Crisp −1.4000000000000021pp · Olark +1.2000000000000002pp over 1 weekly runs.
Engine by engine
Crisp leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
CrispOlark
Head to head in AI answers
5 engine answers name both brands
3Crisp ranked higher
2Olark ranked higher
| Prompt | Engine | Crisp | Olark |
|---|---|---|---|
| Alternatives to the most popular live chat tool | Perplexity | #6 | #11 |
| Which live chat tool offers a free trial? | AI Mode | #7 | #4 |
| Which live chat tool has transparent pricing? | Perplexity | #3 | #2 |
| Official website of the top live chat tool vendors | ChatGPT | #8 | #11 |
| Official website of the top live chat tool vendors | Perplexity | #6 | #14 |
Features, pricing & fit
| Dimension | Crisp | Olark |
|---|---|---|
| Pricing model | Flat tiers | Per seat |
| Entry price | Free; paid from $45 / mo | $29 per seat / mo |
| Free plan | Yes | No · 14-day trial |
| Deployment | Hosted cloud software (SaaS) | — |
| Integrations | 100+ | — |
| Compliance | — | B Corp certified |
| Support | Help center, Dedicated onboarding and personalized SLA on the Enterprise plan | Live chat with a real person, White glove support and account management on the AI plan |
| Founded | 2015 | 2008 |
| Headquarters | Nantes, France | Ann Arbor, Michigan, United States |
| Employees | 11–50 | 11–50 |
| Funding | Bootstrapped | Angel · $0M raised |
| Best for | Small and medium-sized businesses looking for AI-powered omnichannel customer support software | Marketers running their own website funnel who want an AI agent that hands off to human staff |
Plans side by side
Crisp
Free$0month, per workspace
Mini$45month, per workspace
Essentials$95month, per workspace
Plus$295month, per workspace
EnterpriseCustomcustom
Olark
Live Chat$29agent/month
Standard AI Website Agent$400month, billed annually ($4,800/yr)
CustomCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Crisp
- Free plan for two seats
- Shared inbox for small teams
- Flat per-workspace pricing
- AI-powered support and ease of use
- Modern, clean interface
- Contact and automation limits on free tier
Olark
- Straightforward 14-day free trial
- Recommended as a simple alternative
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Crisp vs Olark”, https://slateindex.ai/compare/crisp-vs-olark, data of Nov 3, 2026. Licence: CC BY 4.0.