Chatwoot vs LiveAgent
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 8.5 versus 2.4 for Chatwoot, and ranks ahead in 50% of the answers that name both.
Choose Chatwoot if…
- You want a free plan to start
- You need SOC 2 Type II coverage
- Free self-hosted option
- Best open-source option
Choose LiveAgent if…
- You want the brand AI engines rank higher (8.5 vs 2.4)
- You want a lower entry price ($15 vs $19)
- AI answers describe it more positively (39% vs 22% positive)
- You prefer a larger, established vendor (51–200 employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chatwoot | LiveAgent |
|---|---|---|
| Visibility score | 2.4% | 8.5% |
| Change vs last week | up+0.5% | down−1.5% |
| Rank in Live Chat & AI Support | #19 | #10 |
| Share of voice | 1% | 2.7% |
| Mentions this run | 5 | 14 |
| Positive in AI answers | 22% | 39% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chatwoot +0.5pp · LiveAgent −1.5999999999999996pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 3 of 3 engines
Head to head in AI answers
4 engine answers name both brands
| Prompt | Engine | Chatwoot | LiveAgent |
|---|---|---|---|
| Alternatives to the most popular live chat tool | ChatGPT | #9 | #10 |
| Is there a free live chat tool for small teams? | Perplexity | #5 | #6 |
| Official website of the top live chat tool vendors | ChatGPT | #15 | #9 |
| Official website of the top live chat tool vendors | Perplexity | #15 | #11 |
Features, pricing & fit
| Dimension | Chatwoot | LiveAgent |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | Free; paid from $19 per seat / mo | $15 per seat / mo |
| Free plan | Yes | No · 30-day trial |
| Deployment | Self-hosted or Chatwoot Cloud | Cloud only |
| Integrations | — | 200+ |
| Compliance | SOC 2 Type II, GDPR | GDPR |
| Support | Live chat on the website, Email hello@chatwoot.com | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) |
| Founded | 2020 | 2004 |
| Headquarters | San Francisco, California, United States | Bratislava, Slovakia |
| Employees | 11–50 | 51–200 |
| Funding | Seed · $2M raised | Bootstrapped |
| Best for | Support teams that want one inbox for chat, email and messaging, with the option to self-host. | Small and growing support teams that want email, chat, phone and social in one inbox |
Plans side by side
Chatwoot
LiveAgent
Pros and cons
Themes from the AI answers that mention each brand
Chatwoot
- Free self-hosted option
- Best open-source option
- Robust free plan with basic chat widgets
- Hosted free tier has usage limits
- Free plan limits agents, chat history, and advanced automations
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chatwoot vs LiveAgent”, https://slateindex.ai/compare/chatwoot-vs-liveagent, data of Nov 3, 2026. Licence: CC BY 4.0.