Crisp vs LiveAgent

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Crisp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.9 versus 8.5 for LiveAgent, and ranks ahead in 88% of the answers that name both.

Choose Crisp if…

You want the brand AI engines rank higher (22.9 vs 8.5)
You want a free plan to start
AI answers describe it more positively (57% vs 39% positive)
Flat tiers pricing suits your budget better than per seat

Choose LiveAgent if…

You want a lower entry price ($15 vs $45)
You need more native integrations (200+ vs 100+)
You need GDPR coverage
You prefer a larger, established vendor (51–200 employees)

AI visibility side by side

Latest weekly run · Nov 3

Metric	Crisp	LiveAgent
Visibility score	22.9%	8.5%
Change vs last week	down−1.4%	down−1.5%
Rank in Live Chat & AI Support	#7	#10
Share of voice	6.6%	2.7%
Mentions this run	32	14
Positive in AI answers	57%	39%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Crisp −1.4000000000000021pp · LiveAgent −1.5999999999999996pp over 1 weekly runs.

Engine by engine

Crisp leads on 3 of 3 engines

ChatGPT

26.9%

3.5%

AI Mode

20.6%

2.8%

Perplexity

21.3%

19.3%

CrispLiveAgent

Head to head in AI answers

8 engine answers name both brands

7Crisp ranked higher

1LiveAgent ranked higher

Prompt	Engine	Crisp	LiveAgent
Alternatives to the most popular live chat tool	ChatGPT	#3	#10
Alternatives to the most popular live chat tool	AI Mode	#4	#7
Alternatives to the most popular live chat tool	Perplexity	#6	#7
Which live chat tool offers a free trial?	AI Mode	#7	#5
Is there a free live chat tool for small teams?	Perplexity	#4	#6
Which live chat tool has transparent pricing?	Perplexity	#3	#6
Official website of the top live chat tool vendors	ChatGPT	#8	#9
Official website of the top live chat tool vendors	Perplexity	#6	#11

Features, pricing & fit

Dimension	Crisp	LiveAgent
Pricing model	Flat tiers	Per seat
Entry price	Free; paid from $45 / mo	$15 per seat / mo
Free plan	Yes	No · 30-day trial
Deployment	Hosted cloud software (SaaS)	Cloud only
Integrations	100+	200+
Compliance	—	GDPR
Support	Help center, Dedicated onboarding and personalized SLA on the Enterprise plan	24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise)
Founded	2015	2004
Headquarters	Nantes, France	Bratislava, Slovakia
Employees	11–50	51–200
Funding	Bootstrapped	Bootstrapped
Best for	Small and medium-sized businesses looking for AI-powered omnichannel customer support software	Small and growing support teams that want email, chat, phone and social in one inbox