LiveAgent vs tawk.to

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

tawk.to is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 27.6 versus 8.5 for LiveAgent, and ranks ahead in 80% of the answers that name both.

Choose LiveAgent if…

You need more native integrations (200+ vs 50+)
You need GDPR coverage
Per seat pricing suits your budget better than flat tiers
Strong ticketing and help-desk depth

Choose tawk.to if…

You want the brand AI engines rank higher (27.6 vs 8.5)
You want a free plan to start
AI answers describe it more positively (70% vs 39% positive)
You need EU-U.S. Data Privacy Framework or UK Extension to the EU-U.S. DPF or Swiss-U.S. Data Privacy Framework or ICO (UK) registration or GDPR compliance coverage

AI visibility side by side

Latest weekly run · Nov 3

Metric	LiveAgent	tawk.to
Visibility score	8.5%	27.6%
Change vs last week	down−1.5%	down−4.3%
Rank in Live Chat & AI Support	#10	#6
Share of voice	2.7%	7.1%
Mentions this run	14	34
Positive in AI answers	39%	70%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

LiveAgent −1.5999999999999996pp · tawk.to −4.299999999999997pp over 1 weekly runs.

Engine by engine

tawk.to leads on 3 of 3 engines

ChatGPT

3.5%

25.6%

AI Mode

2.8%

29.4%

Perplexity

19.3%

27.8%

LiveAgenttawk.to

Head to head in AI answers

10 engine answers name both brands

2LiveAgent ranked higher

8tawk.to ranked higher

Prompt	Engine	LiveAgent	tawk.to
Which live chat tool has the best reviews?	Perplexity	#3	#5
Alternatives to the most popular live chat tool	ChatGPT	#10	#6
Alternatives to the most popular live chat tool	AI Mode	#7	#5
Alternatives to the most popular live chat tool	Perplexity	#7	#4
Most affordable live chat tool that is still reliable	Perplexity	#3	#1
Which live chat tool offers a free trial?	AI Mode	#5	#6
Is there a free live chat tool for small teams?	Perplexity	#6	#1
Which live chat tool has transparent pricing?	Perplexity	#6	#5
Official website of the top live chat tool vendors	ChatGPT	#9	#7
Official website of the top live chat tool vendors	Perplexity	#11	#5

Features, pricing & fit

Dimension	LiveAgent	tawk.to
Pricing model	Per seat	Flat tiers
Entry price	$15 per seat / mo	Contact sales
Free plan	No · 30-day trial	Yes
Deployment	Cloud only	—
Integrations	200+	50+
Compliance	GDPR	EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. DPF, Swiss-U.S. Data Privacy Framework, ICO (UK) registration, GDPR compliance
Support	24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise)	24x7-365 live support, Help Center at help.tawk.to, Email support@tawk.to
Founded	2004	2012
Headquarters	Bratislava, Slovakia	Las Vegas, Nevada, US
Employees	51–200	201–500
Funding	Bootstrapped	Series B
Best for	Small and growing support teams that want email, chat, phone and social in one inbox	Businesses of any size that want free live chat with unlimited team members and no per-seat fees.