Customer Service brands
Every brand SlateIndex tracks, with how AI engines describe, rank and cite it.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Issabel is an open-source unified communications PBX with web-based configuration, management, and reporting, and predictive dialing and call and contact center modules can be added. Its commercial Contact Center module runs on Issabel PBX and handles voice and digital channels such as WhatsApp, Telegram, and WebChat. Issabel LLC operates the product and said in October 2025 that it would move from on-premise offerings to cloud-focused ones.
Jira Service Management is Atlassian's IT service management and help desk product, launched in 2020 as the successor to Jira Service Desk. It provides a request portal, ticketing with SLAs and automation, and an asset and configuration database (Assets). Since October 2025 new customers buy it as part of Atlassian's Service Collection, which bundles it with Customer Service Management, Assets and Rovo AI agents.
JivoChat is a live chat and omnichannel messaging platform for websites. It brings website chat, WhatsApp, Instagram, Facebook, Telegram, email and phone calls into one shared workspace for customer service and sales teams. Its AI Agent answers standard requests automatically, and the vendor offers a free plan for up to five agents.
JustCall is a cloud phone and SMS platform for sales and support teams. It provides business phone numbers, IVR and call routing, power, predictive and auto dialers, call recording, and SMS, MMS and WhatsApp messaging in one inbox. Its AI Voice Agent answers and qualifies inbound calls, and AI coaching and call scoring cover agent performance.
Kayako is a help desk and customer support platform with an omnichannel inbox for email, live chat, social and voice, plus ticketing, a knowledge base, workflow automation, SLA management and analytics. Its AI support agent, Kay, triages tickets, drafts replies and takes actions such as refunds and account updates, and can run inside Kayako One or on top of Zendesk, Freshdesk, Intercom or Salesforce. Deployment is led by Kayako's own implementation team in phases. Kay is priced at $1 per resolved ticket.
Kixie is a calling and texting platform for revenue teams. It includes single-line and multi-line PowerDialers, click-to-call, SMS, and call recording, and it connects to CRMs such as HubSpot, Salesforce, and Pipedrive. Its AI features add call routing, voicemail detection, and call summaries synced to the CRM.
Kustomer is a customer service CRM and help desk platform that unifies customer data, conversations and AI-powered workflows in one workspace. It supports omnichannel messaging across chat, email, text, voice, Slack, social and WhatsApp, with routing, SLA management, workflows and reporting. AI agents (Concierge) handle customer requests while Envoy assists human reps, and Architect is used to build and improve customer experiences. Kustomer AI can also be sold as a standalone layer on top of existing helpdesks such as Zendesk.
LiveAgent is cloud help desk software that turns email, live chat, phone calls, social media messages and contact forms into tickets in one shared inbox. It includes a built-in call center, a knowledge base and customer portal, and AI agents that answer chats, draft replies and summarize tickets. It is made by Quality Unit, based in Bratislava, Slovakia.
Text is live chat software for websites, sold by the team behind LiveChat. It pairs live chat with an AI Agent that answers customer questions around the clock and hands complex requests to staff, plus a shared inbox, ticketing, and reports that show sales from chats. It integrates with Shopify, WordPress, WooCommerce and other eCommerce and CMS platforms, and is priced per user per month.
LivePerson's Conversational Cloud platform lets brands orchestrate AI agents and human agents across voice and messaging channels. Syntrix simulates customer interactions so AI agents can be validated and live agents trained before they reach customers. Conversational Intelligence tools analyze conversation data for reporting and insights.
ManageEngine ServiceDesk Plus is an IT service management and help desk product developed by ManageEngine, the enterprise IT management division of Zoho Corporation. It provides ITIL-aligned workflows, ticket automation and asset management, and can be installed on premises or run from the cloud. The cloud version includes generative AI features powered by the Zia AI engine.
Dynamics 365 Contact Center is a cloud-based contact center platform from Microsoft that covers self-service, agent assist and operations. It handles voice, chat, SMS, email, WhatsApp and social channels in one agent workspace. It can run standalone or alongside Dynamics 365 Customer Service and other supported CRMs such as Salesforce. Routing combines AI models and rules, and its IVRs are powered by Microsoft Copilot Studio.
Mitel's contact center products include MiContact Center Enterprise, MiContact Center Business and Mitel CX. MiContact Center Enterprise can be deployed on-premises, virtualized in a customer data center, hybrid, or in private or public cloud. Mitel CX is an AI-powered omnichannel platform offered as cloud, on-premises or hybrid.
Netomi builds AI agents that handle customer service requests across chat, email, SMS and voice for large brands. Its platform includes no-code tools and governance for compliance. Netomi states that its models come from OpenAI, Anthropic and Google, and that it integrates with Salesforce, OpenAI and Adobe.
Nextiva is a business communications and customer experience platform that combines business phone, a contact center, live chat, email, social messaging and video meetings. Its NEXT platform keeps one customer history across channels for both staff and AI. XBert is an AI agent that answers calls and chats, books appointments and routes conversations to the team.
Olark is live chat software for websites that adds an AI agent. The agent learns from a site's current content and documentation, answers visitor questions, qualifies leads and hands the conversation to a human agent. It is priced at a flat monthly fee with unlimited AI conversations, plus a per-seat fee for each human agent.
osTicket is an open-source, web-based support ticketing system developed by Enhancesoft. It routes inquiries created via email, web forms and API into tickets, with ticket filters, configurable help topics, a customer support portal, service level agreements and dashboard reports. It is free to download and typically self-hosted, with a cloud-hosted edition offered as SupportSystem.
Plain is a customer support platform for B2B teams that brings Slack, Microsoft Teams, Discord, email, live chat, in-app forms and a help center into one workspace. It includes AI features such as Customer Agent, which answers customers, and Sidekick, an assistant for support staff, along with workflows, SLAs and insights. The product is API-first, so its functions can be extended, automated or embedded in a customer's own tools.
Podium is a platform for local businesses that combines an AI Employee with review collection, text messaging, phone calls, payments and a unified inbox. The AI Employee responds to new leads around the clock, qualifies them, books appointments and sends confirmations and reminders. Podium also offers website chat, text marketing and automations.
ProProfs Chat is a live chat and AI customer service agent for websites and online stores. Its AI agents are trained on a company's website, help center, uploaded files and FAQs, cite their sources, and can complete tasks such as updating Shopify orders or sending Slack or email notifications. The product also offers sentiment analysis, churn-risk scoring and automatic chat summaries.
ProProfs Help Desk is a ticketing and shared-inbox product that turns emails, live chat messages, social messages and web forms into tickets. It assigns tickets to agents, offers canned responses, and tracks response and resolution times. AI features draft replies, summarize threads and resolve routine tickets, and the product connects to ProProfs Live Chat and Knowledge Base.
Pure Chat is live chat software that adds a chat widget to a business website. Teams can reply with saved canned responses, customize the widget's design and behavior, and manage chats from iOS and Android mobile apps. The company also offers an AI bot called ArtiBot.
Pylon is a customer support platform built for B2B companies, where human agents and AI agents work together on tickets. It brings conversations from Slack, Microsoft Teams, email, chat, SMS, WhatsApp and phone into one queue with account context. The platform includes ticketing, routing and SLAs, a knowledge base, customer portal, analytics, surveys and an optional account intelligence add-on for customer success.
Qualified is a conversational marketing platform that helps B2B companies generate leads and pipeline through live chat, chatbots, voice calls and video. Its flagship product, Piper the AI SDR Agent, engages website visitors, follows up by email and books meetings. Salesforce completed its acquisition of Qualified on April 1, 2026, and the product now operates as part of Salesforce.
Re:amaze is a helpdesk and live chat platform for eCommerce and online businesses. It brings email, live chat, social messages, SMS, VoIP, video calls and push notifications into one shared inbox for support teams. It also includes chatbots, a FAQ center, a status page and AI features for drafting replies and summarizing conversations.
REVE Chat is an omnichannel customer service platform that combines AI Agents, a chatbot builder, live chat, a ticketing system and campaigns. Its Wize AI Agent answers customer questions, takes actions through connected business systems and hands conversations to human agents. Human agents also get AI Copilot suggestions and conversation summaries.
RingCentral sells cloud business phone, SMS, team chat, meetings and contact center software, branded as RingEX and RingCX, with AI agents layered across them. Its AI Receptionist answers, routes and schedules calls, AI Virtual Assistant captures call and meeting notes and summaries, and AI Conversation Expert analyzes calls for summaries, coaching and CRM updates. It serves businesses from small companies to Fortune 1000 enterprises.
Ringover is a cloud contact center and business phone platform for sales, recruitment and customer support teams. It combines cloud telephony, call campaigns, IVR and 100+ CRM and ATS integrations with Empower conversation intelligence and AIRO, an AI voice agent that answers and qualifies calls. Meet.us adds sales-focused video meetings with call preparation and follow-up.
Salesforce is a cloud CRM platform covering sales, customer service, marketing, commerce, analytics and integration. Its products include Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Data 360, Tableau, MuleSoft, Slack and the Agentforce platform for building and running AI agents. It sells per-user licenses and consumption-based Flex Credits, and also offers low-code and pro-code app development on the Salesforce Platform.
ServiceNow provides the Now Platform, a cloud-based platform with built-in AI and machine learning for automating enterprise workflows. Its products are grouped into Technology Workflows, Customer and Industry Workflows, Employee Workflows and Creator Workflows, covering IT service management, IT operations, asset management, customer service, risk management and low-code app development.
Smartsupp is a live chat and chatbot platform for websites and online stores. It puts live chat, WhatsApp, Messenger and email into one inbox, with chatbot flows and lead capture. Mira AI, its AI shopping assistant, answers common questions and recommends products, and hands conversations to a human operator when needed.
Sobot is an agentic customer contact platform for businesses that handle customer conversations across many channels. Its AI Agents resolve customer questions autonomously over messaging and voice, and its Nexus workspace gives human agents full customer context, a Copilot, and tools for live chat, voice, ticketing and WhatsApp. Human Experts configure, integrate and tune the AI, and human resolutions feed back into it.
SolarWinds Service Desk is a cloud-based IT service management platform that needs no servers or software to maintain. It covers ITIL-ready incident, problem, change and release management, along with a service catalog, CMDB, IT asset discovery, software license management and a self-service portal. The product originated as Samanage, a cloud ITSM company that SolarWinds acquired.
Spiceworks Cloud Help Desk is a cloud-hosted IT help desk run by Spiceworks, which is owned by Ziff Davis. It covers ticket management, an end-user self-service portal, and a mobile app for end users and technicians. The free product links inventory assets to support tickets. It replaced the Spiceworks desktop help desk, which was shut down at the end of 2021.
Sprinklr is an AI-native customer experience platform sold as four product suites: Sprinklr Service for omnichannel contact center work, Sprinklr Social, Sprinklr Insights and Sprinklr Marketing. The suites share one Unified-CXM platform that connects conversations across more than 30 voice, social and digital channels. AI agents, a copilot and workflow automation are built into the platform.
Supportbench is customer support software for B2B support teams. It combines account-aware ticketing, dynamic SLAs, multi-tier escalations, health scoring, surveys, a knowledge base and AI assistance in one platform. It is sold per agent per month in two plans, Professional and Enterprise, with onboarding included.
SysAid is an IT service management (ITSM) platform that combines incident, request, change and problem management, CMDB, asset management and SLAs with agentic AI. Its AI agents and Copilot chatbot resolve tickets, fulfill requests and build automations, with every AI action logged against rules the customer sets. It is sold in Professional and Enterprise plans with AI included.
Talkdesk CX Cloud is a cloud-native contact center platform for voice and digital channels. It runs AI agents and human agents on one shared platform, working from the same customer context and enterprise knowledge. Customers use it for tasks such as appointment changes, order tracking, card authorization and proactive travel notifications.
tawk.to is a live chat and customer messaging platform for websites. It combines live chat, a shared omnichannel inbox, ticketing, a hosted knowledge base, a contacts CRM and AI Assist in one dashboard. Optional paid add-ons include removing the tawk.to branding, AI Assist and hired chat agents.
TeamDynamix is a no-code platform that combines IT service management, IT asset management, enterprise service management, project portfolio management, digital employee experience, enterprise integration and conversational AI on one system. Its AI Service Assist module lets technicians use AI agents and automation to resolve tickets faster. The company was founded in 2001 and is headquartered in Columbus, Ohio.
Tidio is a customer service platform that combines a help desk, live chat, a no-code chatbot builder (Flows) and an AI agent (Lyro). Teams manage chats, email, WhatsApp, Instagram and Messenger conversations in one shared inbox with ticketing workflows. Lyro answers customer questions from the business's own content, recommends products and hands complex cases to human agents. Lyro can also be added to other help desks such as Zendesk or Salesforce.
Twilio Flex is a customizable cloud contact center platform from Twilio. It can run as an embeddable contact center inside any web application, including custom CRMs, through a JavaScript SDK. Flex includes a visual IVR builder, omnichannel routing, and real-time analytics with AI-driven insights.
UJET is a cloud-native contact center platform that brings voice, chat, SMS, email, social and in-app channels into one agent workspace. It uses AI for self-service, routing, agent coaching and reporting, and its CRM-first design writes customer interaction data to the customer's own CRM rather than storing it on the UJET platform. The company also sells Spiral by UJET for conversational analytics and describes AXO as a layer that connects CX data and back-office systems.
Userlike, now renamed Lime Connect, is a live chat product from Lime Technologies. It offers video calls and screen sharing in the browser, automatic translation, a chatbot, and integrations such as Slack and WhatsApp. The product is positioned as an AI agent platform and is hosted in Germany.
Verint offers customer engagement solutions that are deployed on various cloud platforms. Its module areas cover forecasting and scheduling, real-time work, engagement orchestration, fraud and security, interaction insights, conversational AI, knowledge management, quality and compliance, and experience management.
VICIdial is an open-source contact center platform for inbound, outbound, and blended call handling, with predictive dialing and automated call distribution. Its core engine is Asterisk, and it includes IVR, call recording, monitoring, reporting and analytics, and CRM integration. The software is released under the AGPL and its core features are included at no cost, though hosting and add-on costs still apply. The vendor also offers a hosted service called VICIhost.
Vonage provides cloud communications in three areas: Communications APIs for adding voice, video and messaging to applications, Unified Communications for business phone and team calling, and Contact Centers for handling customer interactions. Its contact center product uses customer history across channels, AI routing and network-based verification of contacts. Vonage has been a wholly owned subsidiary of Ericsson since 2022.
WhatsApp Business Platform is Meta's enterprise messaging product, a programmable API for sending and receiving WhatsApp messages. It serves medium and large businesses that communicate with customers at scale, using approved templates, automated flows and AI tools. A separate WhatsApp Business App serves small businesses that manage their own conversations.